Accommodation
The Library will:
- ensure that the accommodation and facilities provided complies with health and safety requirements
- provide staff to help maintain an environment conducive to study
We expect users of the library to:
- respect the rights of other users by helping to maintain a quiet and appropriate study environment
- be responsible in their use of facilities and materials
- take responsibility for putting their rubbish in the bin
- withdrawing a student from their course, in some cases without any credit
Please note that no animals may be brought into the libraries apart from registered assistance dogs
Resources
The Library will:
- provide resources to support learning, teaching and research (in print or, wherever possible, in electronic format)
- monitor the use of materials to maximise their exploitation
We expect users of the library to:
- abide by the regulations governing the use of the Library facilities and resources
- return items on loan promptly
Help & Advice
The Library will:
- ensure that staff are on duty to provide help and advice in the Libraries at core times
- provide access to an online enquiry service
- provide appropriate documentation to assist users in the exploitation of Library resources
- provide a referral and appointment system to help with specialist information research
We expect users of the library to:
- take responsibility for clarifying and reviewing their information needs
- arrive on time for appointments and cancel or re-arrange any appointments they are unable to attend
Learning Support
The Library will:
- offer all new student cohorts an induction to Library and Learning Support during the student's first term at the University
- offer all student cohorts further guidance in Library and information skills later in their course
- provide materials and support for learners to develop their study skills throughout their course
- offer all staff access to programmes and advice to support their own development and awareness of available student support
We expect users of the library to:
- attend the skills sessions arranged
- take responsibility for engaging with available materials and support to develop their own learning
Feedback & Monitoring
The Library will:
- provide an online comment form
- hold surveys and focus groups from time to time
- respond to complaints within 1 working week
We expect users of the library to:
- participate actively in the feedback process, with timely, open and honest communication
