New to EndNote? Sign up for EndNote Online workshop.
Use the Library Chat service via the Library area in Brightspace.
Contact your Faculty Library Team.
Technical questions should be referred to BU IT Services on 01202 965515.
My references don't look right and I can't see anything wrong in the data fields in the reference in Endnote.
Check the 'reference type' - Endnote sometimes loads the reference as the wrong type of resource. See the 'make your own Endnote reference' video for help.
I've heard of other software such as Mendeley and Zotero - can I use them instead?
All referencing software needs to be used carefully as it can make mistakes and you need to know how to reference. You can use other referencing software as long as you use it carefully, but only Endnote is paid for and supported by BU and works with BU Harvard.
Should I be using Endnote Desktop?
Endnote Desktop is best for those doing research, PhDs and writing for publication. If you are an undergraduate or doing a taught Masters course Endnote Web should for you.
Can I use Endnote on a Mac?
Yes it works through a web browser such as Safari or Chome just the same on a mac. The CWYW plugin for Word requires a different download (see the downloads tab in Endnote) and may look different to the PC version, but the principles of using it are the same.
If you have created an EndNote Online account, but you only see 21 referencing styles, you need to let EndNote Online know that you are a member of BU. This will give you more functionality, including the BU Harvard referencing style. To do this:
You should now see many hundreds of referencing styles including BU Harvard. If this does not work, follow the instructions below for off campus users.
Option 1: (all users)
You should now see many hundreds of referencing styles including BU Harvard (i.e. Harvard(BourneU)). If this does not work, follow the instructions below for Option 2.
Option 2: Windows 10 machine
Please remember NOT to actually sync your EndNote Online and EndNote desktop libraries or you may lose all your references. The sync option is only for experienced users of EndNote Desktop. You only need to 'enable' the sync option.
Once you have done this you can close EndNote 20 and you do not need to use the desktop library again, if you are an EndNote Online only user. This is only for registration purposes.
You should now see many hundreds of referencing styles in EndNote Online, including BU Harvard. It will be called Harvard (BourneU).
Endnote desktop is a much more powerful tool than Endnote Web, but it also requires a lot more learning in order to use it effectively. You might want to use this software if
You can find out more about Endnote Desktop using this library guide, but if you chose to use it, attending a two hour training workshop is highly recommended - you can find out more details on the guide.