The principles for email are the same as other document types:
- Use heading styles to create clear document structure.
- Ensure text can be selected (highlighted and added to clipboard) for use with text to speech tools.
- Use plain English.
- Keep the layout simple and clear – minimum font size 12, left-aligned, pages numbered.
- Use non-serif fonts (e.g. Helvetica, Arial).
- Use recognised rather than ‘unofficial’ formatting when making lists (e.g. standard formatting bullet points and numbered lists rather than spaces, dashes).
- Ensure tables are accessible.
- Make sure key images, charts, and diagrams have alternative text descriptions where appropriate.
- Use meaningful hyperlinks.
- If attaching documents, ensure that they meet the same standards of accessibility.
