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Introduction to the Library: Getting help

Contact us

Chat is currently unavailable - please telephone us.

For Library Enquiries:
tel. +44 (0) 1202 965959
Available 9am - 5pm Mon to Fri

For IT Support:
tel. +44 (0) 1202 965515
Available 24/7


Please let us know what you think of the Library. Your comments can help us to plan future developments and enhance our services.

Need more help?

In addition to our online Chat enquiry service, we provide the following services to support your study:

Help Zone - to be signed in for the study space you have pre-booked and for any general enquiries about our services and facilities.

Faculty Librarians and their academic liaison teams are available for online appointments.

Workshops (online only during the pandemic) are run by the Library's academic liaison team and cover topics such as literature searching, referencing, essay writing and revision/exam techniques. Sign up via the Study Skills area on Brightspace.

Self-directed learning materials to help you develop your study skills or learn a language are available on the Study Skills area on Brightspace.

PAL Leaders provide study help and advice through the peer-assisted learning scheme. During the pandemic all support is being delivered online.

Email your query to us at

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Students receiving additional learning support

The Libraries are accessible for students with restricted mobility and are equipped with public lifts and height-adjustable desks.

When you register with Additional Learning Support they will contact the Library on your behalf, to set up extended borrowing allowances.

For help finding items on the Library Catalogue, fetching books or using photocopiers and printers, please ask at the Help Zone.

We make every effort to ensure that our resources are accessible. If you require reading materials in an alternative format, please contact your Faculty library team.

Students on franchised courses

If you are on a BU franchised course at a partner college,  check out the additional arrangements we've made to help you use the University Library.