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Peer Support Leader Guide: Meet the PAL Team

This guide is designed for our Peer Support Leaders to contain all the information they require to carry out their role, including key contacts, the process for the observations and how to claim their pay.

Meet the Central PAL Team!

The Central PAL Team, led by the Peer Learning Officer, provide day to day support for PAL across the whole of BU.

They are responsible for:

  • Providing an open door policy to support to all PAL Leaders
  • Answering PAL related queries
  • Creating useful resources  and guidance for PAL Leaders
  • Liaising with the PAL Academic Course Contacts
  • Co-ordinating the PAL Leader Facilitation Course
  • Processing your pay claims
  • Monitoring your attendance registers
  • Observing PAL sessions
  • Managing a team of Peer Support Leaders who are former PAL Leaders studying in their final year, who help observe PAL sessions

Aimée Fish - Peer Learning Officer

Hey! I'm Aimée and my role is Peer Learning Officer for BU. My main responsibility is managing and running the PAL Scheme on a day to day basis, which can include a number of things as listed above!

A bit about me... I have been in my role since May 2017, a couple of months before graduating as a Creative Event Management student from Falmouth University in Cornwall. I was a PAL Leader there, and had the amazing opportunity to work alongside their PAL Team in my last two years of studying. In fact, I enjoyed it so much I decided I wanted to pursue a career in it so I was thrilled when I landed my dream job here! I'm incredibly passionate about mentoring and peer support, having been there myself and seen the impact PAL Leaders can have on first year students transitioning to uni. I love working in a student facing role and getting to know all of you. In my spare time I enjoy baking, spending time with my two dalmatians and am currently renovating my first home!

Aurora Caon - PAL Placement student

Hi! I am Aurora and I am the PAL Placement student for 2021-2022. I study the International Business Studies Degree at BU and I have been a PAL Leader in 2020-2021. I joined the PAL Central in July 2021 for my placement year! My home-country is Italy and I have been living in Bournemouth for 2 years.

My responsibilities include assisting the delivery of the PAL Scheme by supporting PAL Leaders, monitoring queries, developing creative solutions for running different promotional activities, organising events and many things that can change every day in the PAL world. 

I am a truly passionate and approachable person who loves working with people and learning every day something new. My role as a PAL Leader helped me in understanding the importance of mentoring and guiding students through their university life. Therefore, I couldn’t be happier for the opportunity of undertaking my placement here within the PAL Central Team.

My passions are cooking my Italian recipes such as tiramisu, lasagne, pizza etc..; artistic swimming and languages ( I can speak Italian, English and Spanish). I also love travelling and my next stop will be Bali!

Emma Crowley - LLS Academic Liaison Manager

My role at BU is as the Academic Liaison Manager in Library & Learning Support.

Having spent my entire professional career working in UK universities I have considerable experience working with students and academic colleagues across all different subject disciplines.  My background is in Higher Education libraries and as well as having a strategic overview of the PAL Scheme I manage the Faculty Library Teams, Researcher Systems and Support, the Study Skills Workshop programme and Language Learning Support.

It’s a really rewarding role, particularly working with the Central PAL Team!

What I enjoy most is working with students and colleagues, listening to their feedback and helping to find creative solutions.