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Peer Support Leader Guide: BU Support Services

This guide is designed for our Peer Support Leaders to contain all the information they require to carry out their role, including key contacts, the process for the observations and how to claim their pay.


Make sure your PAL students are aware of and accessing the students area of BU's website


  • The Hub provides access to AskBU is a one-stop-shop for student enquiries. You can direct students to this service if they have any query about their BU experience, for askBU to help signpost them.
  • Face-to-face help: Ask BU are based at both Talbot and Lansdowne campuses; drop-in to see them at The Hub ground floor of Poole House or at the Help Zone, ground floor of Bournemouth Gateway Building.
  • Email:
  • Phone: 01202 969696

Student Health and Wellbeing

  • Direct students to these Health and Wellbeing webpages which cover:
    • Medical centre
    • Achieve@BU team
    • Student wellbeing service
    • Uni Retreat
    • Urgent medical and wellbeing support


  • SUBU website for information on activities, clubs, SUBU advice, volunteering, the REP system and more! Be social, be involve, be supported, be represented.
  • SUBU Advice provides free, independent, non-judgemental and confidential advice and information to all BU students.

Library and Learning Services

Careers and Employability service


  • BU's Find a Placement webpages cover topics including:
    • Searching for and securing a placement
    • Planning your placement year
    • Funding


  • SportBU offers you the opportunity to socialise, meet new people, improve your fitness and enhance your skills.
  • Whether you want to compete in the Olympics, get fitter, play with friends or take up a new sport, SportBU is the place for you. The fantastic facilities, activities and sports are available to students, university staff and the local community.
  • Their focus lies in three areas: health and fitness, campus sport and performance sport – meaning they can offer something for everyone, whatever their goals or abilities.

IT facilitaties, services and support

  • BU's IT information webpages cover topics including:
    • Access to the basics
    • Guidance for remote, off-campus study
    • Finding a PC on campus
    • Free software and communication tools
    • Digital wellbeing

SAP - 24 hrs Student Assistance Programme

  • Student Assistance Programme - A free 24-hour confidential helpline and digital resource to support BU students with personal or student-related problems.

Disability and Wellbeing Support

Language Learning

  • BU's Languages Advisor offers English language guidance for international students across the University.
  • Direct students to the Language Learning area on Brightspace.

International Student Support

Faith and Reflection

  • The Faith and Reflection Team are available to listen to students, offer spiritual support and care, answer questions and help growth.
  • They provide activities and have an open door policy and are happy to welcome students whether they have a faith or not.
  • They can help put students in touch with local faith communities and tell students where nearest mosque, church, temple, etc is. 
  • Their space on Talbot Campus includes an Islamic prayer room and a Meditation/Quiet room.
  • Global Café is a regular social gathering with free coffee, cookies and a chance to meet other international students to chat (ran by the Chaplaincy but with no religious content, it’s just a place to meet).

Residential Services

Financial support