PAL Central: BU Support Services

• The Hub provides access to AskBU is a one-stop-shop for student enquiries. You can direct students to this service if they have any query about their BU experience, for askBU to help signpost them.
• Face-to-face help: Ask BU are based at both Talbot and Lansdowne campuses; drop-in to see them at The Hub ground floor of Poole House or at the Help Zone, ground floor of Bournemouth Gateway Building.
• Email: askBU@bournemouth.ac.uk
• Phone: 01202 969696

Visit their FAQs page for areas where they can help.

• Direct students to these Health and Wellbeing webpages which cover:
  • Medical centre
  • Achieve@BU team
  • Student wellbeing service
  • Uni Retreat
  • Urgent medical and wellbeing support

• SUBU website for information on activities, clubs, SUBU advice, volunteering, the REP system and more! Be social, be involve, be supported, be represented.
• SUBU Advice provides free, independent, non-judgemental and confidential advice and information to all BU students.

• If your students require help using BU Library services, direct them to the  Brightspace Library area, plus students may contact their Faculty Library Team.
• If your students need help improving their academic skills, direct them to the Academic Skills Hub on Brightspace.

• Careers and Employability services webpages 

• MyCareerHub

• BU's Find a Placement webpages cover topics including:
  • Searching for and securing a placement
  • Planning your placement year
  • Funding

• SportBU offers you the opportunity to socialise, meet new people, improve your fitness and enhance your skills.
• Whether you want to compete in the Olympics, get fitter, play with friends or take up a new sport, SportBU is the place for you. The fantastic facilities, activities and sports are available to students, university staff and the local community.
• Their focus lies in three areas: health and fitness, campus sport and performance sport – meaning they can offer something for everyone, whatever their goals or abilities.

• BU's IT information webpages cover topics including:
  • Access to the basics
  • Guidance for remote, off-campus study
  • Finding a PC on campus
  • Free software and communication tools
  • Digital wellbeing

• Student Assistance Programme - A free 24-hour confidential helpline and digital resource to support BU students with personal or student-related problems.

• Disability and Wellbeing Support

• Disability & Additional Learning Support (ALS): this page explains how the team can provide support, things they're not able to provide, and how to contact this team.

• BU's Languages Advisor offers English language guidance for international students across the University.
• Direct students to the Language Learning area on Brightspace.

• International Students BU webpages cover topics including:
  • Opening a bank account in the UK
  • Immigration and visas

• The Faith and Reflection Team are available to listen to students, offer spiritual support and care, answer questions and help growth.
• They provide activities and have an open door policy and are happy to welcome students whether they have a faith or not.
• They can help put students in touch with local faith communities and tell students where nearest mosque, church, temple, etc is. 
• Their space on Talbot Campus includes an Islamic prayer room and a Meditation/Quiet room.
• Global Café is a regular social gathering with free coffee, cookies and a chance to meet other international students to chat (ran by the Chaplaincy but with no religious content, it’s just a place to meet).

• BU's Residential Services webpages cover topics including:
  • Accommodation options
  • Complaints or maintenance issues

• BU's Financial support webpages provide advice and cover topics including funds and grants.

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