Sometimes you can do everything right and it still goes wrong, and as a PAL Leader, you are likely to be asked a range of IT-related questions by your PAL group. You may be able to answer some of them, others you will need to direct to the IT Service Desk.
For help and support, please get in touch with the IT Service Desk on 01202 965515 (available 24/7). Alternatively, head to the service portal to a raise a request, report an issue, or speak with a member of the Service Desk team on the Help Desk Chat service.
You can also visit IT Staff at one of the Help Zones:
Talbot Campus
Location: PG16, opposite the Open Access Centre, Poole House
Opening hours: Monday - Friday 9am - 5pm
Location: Ground Floor of The Sir Michael Cobham Library Opening Hours (term time *): Monday - Friday 5-7pm, Saturday & Sunday 10-5pm
Lansdowne Campus
Location: 7th floor of Studland House
Opening hours: Monday - Friday 9am - 5pm
You may have noticed that the library have new computers - so do the seminar rooms!
The computer screens are now touch screen and all the computers have Windows 10.
The on/off button and the USB slots are now underneath the screen. The screen can be moved up to face the ceiling, so you can find these easily.
Logging in and the control panel for the whiteboard are still the same, as shown in the video on this page. You can still plug your laptop in to use.
Technology doesn't always work how we want it to, and IT can't always help straight away.
Be prepared! Bring a back up for your PAL sessions!
Students are assigned a Bournemouth University username and password, which enables them to log into BU resources that are available to students. This account can be used for almost all IT systems, including email, Brightspace and the student portal.
The Bournemouth University username should look something like, e.g. s1234567.
The BU password can be changed by contacting IT or completing the Microsoft Office password reset tool.
